Kishen Gajjar

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Management Consultant

Infosys Consulting

Member since

22 Oct 2013

Location

London

Bio

Kishen Gajjar is a Management Consultant with over 20 years of experience delivering global strategic and operational change programmes across retail and corporate banking. He is a technophile and has a keen interest in Digital, mobile banking and payments and technology in general

Experience

Management Consultant

Infosys Consulting

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Latest opinions

Digital banking: Eclipsing the branch, enticing customers?

It’s all over the news. Around the world, banks are closing branches and more plan to follow suit. Their reasoning? “Digital is taking over”. However, this presents its own set of challenges. How do banks address them so that they reduce their number of branches, while still delivering compelling service offerings? This isn’t a recent phenomenon. ...

19 June 2014

The must of trust: preserving customer privacy

“May I have your data?” ”Depends on who’s asking!” Banks need data from customers to provide them with a differentiated service. They won’t get very far though, until they establish themselves as responsible and trustworthy in customers’ eyes. While these individuals are willing to share information for a real benefit—providing historical transacti...

29 January 2014

Are mobile wallets being made by the wrong people?

The leaders in mobile wallet technology? Undoubtedly retailers. Starbucks and McDonald’s are already building these wallets in response to customer demand. But with mobile wallet use predicted to rise in 2014, should banks or mobile operators—who are better positioned to offer levels of security customers expect—be building them instead? The cha...

05 November 2013

Latest comments

It's time to take a stand against all the blockchain crap out there

Thank you very much for writing this David. About time someone did.

21 Jan 2016 09:33 Read comment

Barclaycard unveils contactless wristband

If you think from the customer perspective, this will help alleviate fear of contactless payments (a separate top-up account like an Oyster card as opposed to directly linked to your bank account) and help drive adoption rates when the 'real thing' finally becomes available. I think it's one of many steps in the right direction.

10 Jun 2014 09:33 Read comment

PCI Council warns ATM operators as Windows XP deadline approaches

In an age when mobile operating systems like Tizen, Android and iOS are being used to power Fitness Trackers, is it too far fetched to reason that something with a simple capability like an ATM should have a custom operating system? I don't think there was ever a time when using windows to power an ATM was a good idea. Now that the ability is out there with the availability of so many OS options, it's time ATM manufaturers realised that change is innevitable and necessary...quickly

11 Mar 2014 10:07 Read comment

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